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“The Metrics Project”: Created IT Service Metrics dashboard to visualize data in a central location for users to access, interact, and analyze real time data to support business decisions; worked with Scrum methodology |
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Troubleshot performance issue by optimizing database code; improved services response time by 40% |
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Worked with international partners to provide real-time data visualization services for business stakeholders by utilizing a visualization tool (iDashboard) |
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Standardized corporate's internal metrics across all of the existing dashboards |
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Identified sources of error and missing data in the SQL stored procedures and provided solutions |
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Initiated adoption of new services to support analysis of communication technologies |
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Technical Skills: SQL, iDashboard |